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Effective Date: 28/08/23

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1. Acceptance of Terms and Conditions

By engaging with HawkAye ("HawkAye," "we," "us," or "our"), whether through the website, verbal agreement, or written contract, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.

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2. Commitment and Project Planning

We are committed to delivering high-quality drone content as per the agreed-upon project plan. The project plan, including scope, timeline, and deliverables, will be outlined in the project proposal or contract. Any changes to the project plan must be agreed upon by both parties in writing.

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3. Deviation from Contract

Any deviations from the agreed-upon contract must be communicated in writing and acknowledged by both parties. HawkAye reserves the right to adjust the project scope, timeline, and costs if deviations are made.

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4. Content Creation

HawkAye will provide drone content creation services as specified in the project plan. The ownership of the final content will be transferred to the client upon receipt of full payment. HawkAye retains the right to use the content for promotional purposes unless otherwise agreed upon in writing.

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5. Cancellation

Either party has the right to cancel the project by providing written notice to the other party. In the event of cancellation, the client will be responsible for compensating HawkAye for the work completed up to that point. Cancellation within 72 hours of a booked project will incur a 100% cancellation fee. 

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6. Payment

Payment terms will be outlined in the project proposal or contract. Unless otherwise stated, a 25% deposit is required upfront before the project commences. The remaining balance is due 10 working days after project completion. Late payments may incur additional fees.

 

7. Liability

HawkAye will exercise due diligence and care in providing drone content creation services. However, HawkAye shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of its services. The client agrees to indemnify and hold HawkAye harmless against any claims, costs, or liabilities.

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8. Data and Privacy

HawkAye will handle all data and personal information in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. Both parties agree to take appropriate measures to safeguard sensitive information shared during the course of the project.

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9. Force Majeure

In the unlikely event of total photographic failure, injury or sickness beyond HawkAye’s control, their liability shall be limited to a full refund of all monies paid. Your statutory rights are not affected. In the event of sickness or injury, HawkAye reserves the right to appoint another drone pilot to attend on their behalf to capture the footage.

 

10. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, sensitive, or confidential information shared during the project. This obligation continues even after the completion or termination of the project.

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11. Complaints Procedure:

 Please address any complaints to HawkAye by email or writing as per our contact details. We will endeavour to respond to any complaint within 7 working days of receipt.

 

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

By engaging with HawkAye, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns, please contact us at info@hawkaye.com